Refund and Return Policy
Effective Date: July 31, 2023
Refund Policy
At Phlanka.com, all sales of digital products are final. We do not offer refunds for digital products except in the following cases:
Duplicate Purchase: If you accidentally make a duplicate purchase of the same product, please contact our customer support at [contact@phlanka.com] within 24 hours of the purchase date. We will review the request and, if validated, provide a refund for the duplicate purchase.
Defective Products
We take great care to ensure the quality and functionality of our digital products. In the rare event that you encounter technical issues or defects with a purchased product that prevent its proper functioning, please contact our customer support at [contact@phlanka.com] within 1 week (7 days) of the purchase date. We will make reasonable efforts to resolve the issue, provide support, or offer an exchange for a working version of the product.
Non-Returnable Items
All our products are digital downloads, and therefore, non-tangible digital goods are generally non-returnable.
Chargebacks and Disputes
We strongly advise our customers to reach out to our customer support team with any concerns or issues before initiating a chargeback with PayPal or other payment services. This allows us the opportunity to address and resolve any problems directly. If a chargeback is initiated without prior communication with our customer support, we reserve the right to dispute the chargeback through the appropriate channels.
Claims regarding non-functioning or defective tools must be substantiated with credible evidence. We take pride in the quality and reliability of our tools, which are trusted and actively used by a substantial customer base. We are committed to resolving reported bugs within 24 hours, ensuring that our tools maintain their stability and high performance. Unsubstantiated claims cannot serve as a valid basis for a chargeback.
By initiating a chargeback without contacting customer support first, or by making unsubstantiated claims about our tools, customers may risk suspension of access to our products and services.
Product Descriptions and Updates
Our digital products are continuously improved to enhance functionality and user experience. As a result, the user interface and features may undergo changes. We provide up-to-date information through our YouTube channel and other official communication platforms to ensure that our customers are aware of the latest updates. By purchasing our product, the customer acknowledges that they have reviewed the most current product description and update videos and accepts any improvements or changes made since the initial release.
Customers are expected to express any concerns regarding the product as described within 1 week (7 days) of the purchase date. Claims made after this period may not be considered valid for a refund on the basis of the product being “not as described,” especially when updates and changes are regularly communicated and part of the product’s evolution.
Refund Process
Upon approval of a refund request, the refund will be processed within a maximum of 2 business days from the time the ticket is submitted through our Discord server. Refunds will be issued to the original method of payment. If the original method of payment is not available, we will work with the customer to provide a suitable alternative.
Modifications
Phlanka.com reserves the right to modify or update this Refund and Return Policy at any time without prior notice. The revised version will be effective immediately upon posting on the Website.